Warranty and Customer Care Representative
Wholesale Building Materials (WBM) Wholesale Building Materials (WBM) Vincennes, IN Vincennes, IN Full-time Full-time Estimated:
$25.
6K - $32.
4K a year Estimated:
$25.
6K - $32.
4K a year Description:
Warranty and Customer Care Representative We're currently looking for a team member to serve our customers by processing warranty claims and ensuring any customer issues are resolved quickly and per manufacturer guidelines.
This position works closely with the outside and inside sales teams and constantly strives to resolve issues promptly and communicate consistently to provide solutions for our customers.
Communication is key - our Warranty Representative will ensure information regarding their claim is consistently and accurately communicated in a timely manner to our customers.
Job Duties:
Entering incoming claims into our tracking software Evaluating claims to determine if all or a portion qualifies as a manufacturer warranty issue Gathering additional information as needed and entering updates into the software as the claim progresses thru the process Ensuring all information is entered accurately for reporting and resolution purposes Contributes to team effort by accomplishing related department and company goals Skills/
Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Quick Learner, Positive Attitude, Team Player, Organization Skills Why is WBM a great company to work for? 5-day work week - Time for life outside of work Experienced, stable company - Founded in 1933 and currently lead by the fourth and fifth generation Great co-workers - We offer a true family atmosphere Competitive wages - Hourly pay Benefits - 401k, paid vacation time, optional Health, Dental, and Vision Insurance Job Type:
Full-time Pay:
$1.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person Job Duties:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$25.
6K - $32.
4K a year Estimated:
$25.
6K - $32.
4K a year Description:
Warranty and Customer Care Representative We're currently looking for a team member to serve our customers by processing warranty claims and ensuring any customer issues are resolved quickly and per manufacturer guidelines.
This position works closely with the outside and inside sales teams and constantly strives to resolve issues promptly and communicate consistently to provide solutions for our customers.
Communication is key - our Warranty Representative will ensure information regarding their claim is consistently and accurately communicated in a timely manner to our customers.
Job Duties:
Entering incoming claims into our tracking software Evaluating claims to determine if all or a portion qualifies as a manufacturer warranty issue Gathering additional information as needed and entering updates into the software as the claim progresses thru the process Ensuring all information is entered accurately for reporting and resolution purposes Contributes to team effort by accomplishing related department and company goals Skills/
Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Quick Learner, Positive Attitude, Team Player, Organization Skills Why is WBM a great company to work for? 5-day work week - Time for life outside of work Experienced, stable company - Founded in 1933 and currently lead by the fourth and fifth generation Great co-workers - We offer a true family atmosphere Competitive wages - Hourly pay Benefits - 401k, paid vacation time, optional Health, Dental, and Vision Insurance Job Type:
Full-time Pay:
$1.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person Job Duties:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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